Comments on: Scottrade’s Customer Service

By: Scottrade Reference Code for Commission Free Trades

Scottrade Reference Code for Commission Free Trades — Thu, 07 May 2009 15:50:26 +0000

[...] have an IRA account with them). I reviewed Scottrade briefly before and have talked about their excellent customer service and platform. Even though Scottrade is not the cheapest discount online broker, it is a solid [...]

By: Name Your Favorite Broker [Poll]

Name Your Favorite Broker [Poll] — Sat, 15 Nov 2008 02:57:04 +0000

[...] are Scottrade, TradeKing, and Zecco. Among the three, Scottrade is my favorite because of their excellent customer service and convenience. Though the the $7.00 commission for each equity transaction isn’t the [...]

By: Scottrade Promotion: Get Seven Commission Free Trades

Scottrade Promotion: Get Seven Commission Free Trades — Sun, 28 Sep 2008 00:37:09 +0000

[...] reviewed the broker briefly before and have talked about their customer service and platform. Though not the cheapest broker, Scottrade is solid choice for investors don’t [...]

By: Sun

Sun — Mon, 14 Jul 2008 04:11:02 +0000

Jen: I have been using Scottrade well before I started this blog and I don’t remember they were more difficult to deal with than other brokers/banks. What you said could be true. But the things is I have written about my experience with any other brokers, banks, and credit card companies, and almost none of them had contacted me for my problems. Just from this, I think it shows at least that Scottrade cares their image and wants to improve their service. I didn’t get the same treatment from others, even though I had bigger problem with them.

By: Jen

Jen — Sat, 05 Jul 2008 11:06:41 +0000

Are you sure they didn’t treat you well because they found out you had a blog? Every other account I read is about their terrible customer service. For me, I find that it’s impossible to get any type of service from scottrade without physically going to the local branch and waiting. Ugh, what a waste of time.

By: Gary

Gary — Sat, 12 Apr 2008 09:19:07 +0000

Hi There,

BEFORE YOU GET TO END OF MESSAGE, I USE THE CHARTING OPTIONS WHICH I’VE YET TO FIND ANOTHER BROKERAGE THAT OFFERS ANYTHING COMPARABLE. NO MATTER WHICH ACCT I USE, I ALWAYS RUN IT THROUGH SCOTT CHART TO SEE IF THE REFERRAL I RECEIVED WAS FULL OF !@#$$%^%^&

I am very satisfied with their resolution of an issue that occurred.

YES, THE RATE IS $7 VS. 10.95 Fidelity BUT THE REAL REASON I USE SCOTT, FIDELITY AND VANGUARD,

Small/OTC, etc.

SOCTT

Medium:

Fidelity

Large CAP:

Vanguard

By: Link roundup: Looming deadline edition | Mighty Bargain Hunter

Link roundup: Looming deadline edition | Mighty Bargain Hunter — Mon, 31 Mar 2008 07:35:00 +0000

[...] The Sun’s Financial Diary talks about Scottrade’s customer service. [...]

By: IRS Super Satuday March 29 And A Stroll Through My Blogroll

IRS Super Satuday March 29 And A Stroll Through My Blogroll — Fri, 28 Mar 2008 22:03:01 +0000

[...] The Sun’s Financial Diary reviews Scottrade’s customer service. [...]

By: mh1

mh1 — Thu, 27 Mar 2008 16:27:32 +0000

Zecco’s Custom Service is simply awful, I agree, but the one time I chose to contact them via phone instead of e-mail things actually got done as opposed to a 24-hour wait and a generic response. One particular CS individual at Zecco helped to resolve my problem after the phone call with promptly responded e-mails and actual actions taken. Try initiating your next issue with Zecco by phone and see how things progress.

By: Mike

Mike — Thu, 27 Mar 2008 06:53:19 +0000

Nice read! good customer service / follow up is the key to satisfying a existing / new customer! (Any day)

Mike