Comments on: Scottrade’s Customer Service http://www.thesunsfinancialdiary.com/investing/scottrades-customer-service/ Fri, 03 Feb 2012 17:42:24 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sunhttp://www.thesunsfinancialdiary.com/investing/scottrades-customer-service/#comment-43208 Sun Mon, 14 Jul 2008 04:11:02 +0000 http://www.thesunsfinancialdiary.com/investing/brokerage/scottrades-customer-service/#comment-43208 Jen: I have been using Scottrade well before I started this blog and I don't remember they were more difficult to deal with than other brokers/banks. What you said could be true. But the things is I have written about my experience with any other brokers, banks, and credit card companies, and almost none of them had contacted me for my problems. Just from this, I think it shows at least that Scottrade cares their image and wants to improve their service. I didn't get the same treatment from others, even though I had bigger problem with them. Jen: I have been using Scottrade well before I started this blog and I don’t remember they were more difficult to deal with than other brokers/banks. What you said could be true. But the things is I have written about my experience with any other brokers, banks, and credit card companies, and almost none of them had contacted me for my problems. Just from this, I think it shows at least that Scottrade cares their image and wants to improve their service. I didn’t get the same treatment from others, even though I had bigger problem with them.

]]> By: Jenhttp://www.thesunsfinancialdiary.com/investing/scottrades-customer-service/#comment-43136 Jen Sat, 05 Jul 2008 11:06:41 +0000 http://www.thesunsfinancialdiary.com/investing/brokerage/scottrades-customer-service/#comment-43136 Are you sure they didn't treat you well because they found out you had a blog? Every other account I read is about their terrible customer service. For me, I find that it's impossible to get any type of service from scottrade without physically going to the local branch and waiting. Ugh, what a waste of time. Are you sure they didn’t treat you well because they found out you had a blog? Every other account I read is about their terrible customer service. For me, I find that it’s impossible to get any type of service from scottrade without physically going to the local branch and waiting. Ugh, what a waste of time.

]]> By: Garyhttp://www.thesunsfinancialdiary.com/investing/scottrades-customer-service/#comment-41961 Gary Sat, 12 Apr 2008 10:19:07 +0000 http://www.thesunsfinancialdiary.com/investing/brokerage/scottrades-customer-service/#comment-41961 Hi There,BEFORE YOU GET TO END OF MESSAGE, I USE THE CHARTING OPTIONS WHICH I'VE YET TO FIND ANOTHER BROKERAGE THAT OFFERS ANYTHING COMPARABLE. NO MATTER WHICH ACCT I USE, I ALWAYS RUN IT THROUGH SCOTT CHART TO SEE IF THE REFERRAL I RECEIVED WAS FULL OF !@#$$%^%^&I am very satisfied with their resolution of an issue that occurred.YES, THE RATE IS $7 VS. 10.95 Fidelity BUT THE REAL REASON I USE SCOTT, FIDELITY AND VANGUARD,Small/OTC, etc.SOCTTMedium:FidelityLarge CAP:Vanguard Hi There,

BEFORE YOU GET TO END OF MESSAGE, I USE THE CHARTING OPTIONS WHICH I’VE YET TO FIND ANOTHER BROKERAGE THAT OFFERS ANYTHING COMPARABLE. NO MATTER WHICH ACCT I USE, I ALWAYS RUN IT THROUGH SCOTT CHART TO SEE IF THE REFERRAL I RECEIVED WAS FULL OF !@#$$%^%^&

I am very satisfied with their resolution of an issue that occurred.

YES, THE RATE IS $7 VS. 10.95 Fidelity BUT THE REAL REASON I USE SCOTT, FIDELITY AND VANGUARD,

Small/OTC, etc.

SOCTT

Medium:

Fidelity

Large CAP:

Vanguard

]]> By: mh1http://www.thesunsfinancialdiary.com/investing/scottrades-customer-service/#comment-41652 mh1 Thu, 27 Mar 2008 16:27:32 +0000 http://www.thesunsfinancialdiary.com/investing/brokerage/scottrades-customer-service/#comment-41652 Zecco's Custom Service is simply awful, I agree, but the one time I chose to contact them via phone instead of e-mail things actually got done as opposed to a 24-hour wait and a generic response. One particular CS individual at Zecco helped to resolve my problem after the phone call with promptly responded e-mails and actual actions taken. Try initiating your next issue with Zecco by phone and see how things progress. Zecco’s Custom Service is simply awful, I agree, but the one time I chose to contact them via phone instead of e-mail things actually got done as opposed to a 24-hour wait and a generic response. One particular CS individual at Zecco helped to resolve my problem after the phone call with promptly responded e-mails and actual actions taken. Try initiating your next issue with Zecco by phone and see how things progress.

]]> By: Mikehttp://www.thesunsfinancialdiary.com/investing/scottrades-customer-service/#comment-41644 Mike Thu, 27 Mar 2008 06:53:19 +0000 http://www.thesunsfinancialdiary.com/investing/brokerage/scottrades-customer-service/#comment-41644 Nice read! good customer service / follow up is the key to satisfying a existing / new customer! (Any day)Mike Nice read! good customer service / follow up is the key to satisfying a existing / new customer! (Any day)

Mike

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