i opened an account online and noted that i want my free checks to be mailed. i called a couple of days later to double check and make sure everything went through. the representative told me that i did not note that i want my free checks to be mailed. so he took care of it and told me that my debit card and checks should arrive in 7-10 business days. today is the 10th business day and nothing is here – no debit card, no checks.

i called them and asked them why i havent received anything. after 15 minutes of holding, they told me that the debit card was returned after three days because the address i gave them was insufficient. this doesnt make sense because i received my welcome packet on time with no trouble at all.

what pissed me off was that the bank didnt even bother to call me when the debit card was returned to them. what the fuck kind of customer service is that? and then here is the icing on the cake…the bitch asked, “what would you like us to do?” DO I WORK THERE? FIGURE IT OUT BITCH.

and then i asked about my checks. they told me that NO CHECKS WERE ORDERED. that was the last straw. i withdrew my funds and moved on to greener pastures.

fuck ally bank. end of story.

***I just spoke to another person who might be a supervisor and apparently there is NO POLICY ON FOLLOWING UP WITH CUSTOMERS. dumb shits.