As I expected, another charge of $37.90 from Netherlands appeared on my AMEX Costco card when I checked my statement line-by-line over the weekend. It has been more than a month since I reported similar charges to American Express and except a letter acknowledging my report and assuring me an investigation is underway, I haven’t heard anything else from them about the outcome of the investigation.
So I have to call AMEX again to report the latest charge and to my surprise, they told me the previous reimbursement of $37.90 was actually from the Dutch company instead of from AMEX as I thought. What I don’t understand is if they refund the money, it means they realized it’s a mistake, then why they keep charging me?
So far the card seems to be “safe” as I didn’t notice any other suspicious activities in the statement, and this makes me feel a little bit easy though the exact cause of the unauthorized charge remains unclear. At the same time, I am still using the card at Costco as I usually do. Other than waiting for the investigation to complete, I don’t know if there’s anything else I can do to facilitate the process. Shortly after I noticed the charges, I even emailed the company in UK which actually made the transactions for a monthly pass (that’s why the charge appears on the 12 of the month every month since last December) of a online dating site (yes, a dating site :D), hoping to resolve the issue myself. That requests also fell on deaf ears :((.
Do I have any other options?
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