Comments on: Recent Bank Findings: Provident NJ Direct 3.25% APY and Bank of America Fork 2.20% APY http://www.thesunsfinancialdiary.com/personal-finance/bank-findings-provident-nj-direct-325-apy-trade-union-bank-232-apy/ Fri, 03 Feb 2012 17:42:24 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: vlmhttp://www.thesunsfinancialdiary.com/personal-finance/bank-findings-provident-nj-direct-325-apy-trade-union-bank-232-apy/#comment-63600 vlm Fri, 24 Sep 2010 12:51:26 +0000 http://www.thesunsfinancialdiary.com/?p=3987#comment-63600 Stay away of The Provident Bank. Incompetent, rude, unprofessional and ignorant people. They will make you lose your money. My cousin and I had separate checking accounts with this bank and I was managing / using both accounts since my cousin was in China and we maintain the same residence in NJ so I paid bills from my a his accounts. The Provident froze our both accounts because they have incorrect information on my account and assumed that I was using my cousin’s account illegally without him knowing it which I was not. They canceled all our pending transactions including a money transfer to my father in Russia for his heart medications which endangered his life. When I called them and talked to them in person first they told me to bring my ID (which I did 3 times) to confirm my identity. I also brought a copy of my cousin's passport. They took everything and did not release the accounts saying that till my cousin and I came to the local branch and brought our ID's the accounts would remain frozen. They refused to call my cousin in China or accept his calls to discuss the situation and confirm his identity without any explanation. In short it is a nightmare, we can’t use our accounts to buy food or pay our bills and mortgage, all our money is frozen. The Bank Rep from Compliance Department (Mina) rudely told me “I don’t care if you have no money to buy food and pay bills and I don’t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID’s” I explained to her that I had been at the local branch 3 times already and they have a copy of my DL and my cousin was not coming back to the US till after the New Years but I brought a copy of his US passport and the Bank has it on file. She would just keep saying the same thing ““I don’t care if you have no money and I don’t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID’s”. I filed complaints with State and Federal Authorities but in the meanwhile we are hanging there without our honestly earned money because the Bank without any proof consider us frau Stay away of The Provident Bank. Incompetent, rude, unprofessional and ignorant people.
They will make you lose your money.
My cousin and I had separate checking accounts with this bank and I was managing / using both accounts since my cousin was in China and we maintain the same residence in NJ so I paid bills from my a his accounts.
The Provident froze our both accounts because they have incorrect information on my account and assumed that I was using my cousin’s account illegally without him knowing it which I was not. They canceled all our pending transactions including a money transfer to my father in Russia for his heart medications which endangered his life.
When I called them and talked to them in person first they told me to bring my ID (which I did 3 times) to confirm my identity. I also brought a copy of my cousin’s passport. They took everything and did not release the accounts saying that till my cousin and I came to the local branch and brought our ID’s the accounts would remain frozen.
They refused to call my cousin in China or accept his calls to discuss the situation and confirm his identity without any explanation.
In short it is a nightmare, we can’t use our accounts to buy food or pay our bills and mortgage, all our money is frozen.
The Bank Rep from Compliance Department (Mina) rudely told me “I don’t care if you have no money to buy food and pay bills and I don’t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID’s”
I explained to her that I had been at the local branch 3 times already and they have a copy of my DL and my cousin was not coming back to the US till after the New Years but I brought a copy of his US passport and the Bank has it on file. She would just keep saying the same thing ““I don’t care if you have no money and I don’t want any calls from your cousin or him calling me. You both need to come over your local branch and bring your ID’s”.
I filed complaints with State and Federal Authorities but in the meanwhile we are hanging there without our honestly earned money because the Bank without any proof consider us frau

]]> By: Anthonyhttp://www.thesunsfinancialdiary.com/personal-finance/bank-findings-provident-nj-direct-325-apy-trade-union-bank-232-apy/#comment-57565 Anthony Tue, 12 May 2009 16:59:16 +0000 http://www.thesunsfinancialdiary.com/?p=3987#comment-57565 I was a Bank of American Fork (BAF) customer from 1993 to 2007. They first rolled out their online banking site in about 1998 and updated it around 2003. Anyone who has used an online bank or brokerage site (e.g. ING Direct, EverBank, TD Ameritrade, E-Trade, etc.) will probably find BAF's site to be clunky, slow and error-prone. I called them half-a-dozen times about problems I was having viewing check images in 2006 and 2007 with no resolution.That said, it's a friendly and stable bank. If you have "hot money", are chasing yield and won't be interacting a lot online, BAF might be a good place to stash your cash. Otherwise, it might make sense to sacrifice some basis points for a decent functioning site. I was a Bank of American Fork (BAF) customer from 1993 to 2007. They first rolled out their online banking site in about 1998 and updated it around 2003. Anyone who has used an online bank or brokerage site (e.g. ING Direct, EverBank, TD Ameritrade, E-Trade, etc.) will probably find BAF’s site to be clunky, slow and error-prone. I called them half-a-dozen times about problems I was having viewing check images in 2006 and 2007 with no resolution.

That said, it’s a friendly and stable bank. If you have “hot money”, are chasing yield and won’t be interacting a lot online, BAF might be a good place to stash your cash. Otherwise, it might make sense to sacrifice some basis points for a decent functioning site.

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