Comments on: I Hate IGoBanking

By: John

John — Tue, 16 Nov 2010 18:03:30 +0000

I saw their really high CD rate too and looked into the company. Based on what I found on other sites I went ahead and contacted them to make an application. I think they probably were rather busy because the rate was so good, but it looks like everything is back to normal and I had no problem getting accurate information to complete the app.
The CS person was very friendly too. Did you also see they have a new promotion on their site called giftsforbanking.com ? It’s for an “iPad bundle”. Pretty cool.

By: B. Bruening

B. Bruening — Wed, 10 Nov 2010 19:33:18 +0000

November 10, 2010- I was going to open a CD since their rates are way above average. However, I have never dealt with a business which is as inept, incompetent, ignorant and downright stupid as igobanking. The information I received when asking about particulars didn’t make sense, so I’d call back, get another person and received an entirely different answer. I sent 3 or 4 e-mails requesting information which were never answered. Finally I did get someone on the line who seemed to know what she was talking about. I sent a fax with the information they required, called the next day to find out whether or not they received it and was told that they didn’t but to send it again. FAX number was correct, so what was the use in sending it again. I called again to talk to someone else and lo and behold, they didn’t get the fax but “send it again” and it will then take 7-10 working days to open the account. This had been going on for about 5 or 6 days already and that was the end of it as far as I was concerned. It seems that the outfit is completely overwhelmed and doesn’t have enough qualified or trained people to handle their volume. Whatever the reason, it was one of the most frustrating banking experiences I have had up to now.

By: Sun

Sun — Fri, 26 Jun 2009 01:40:56 +0000

Tim: I am not complaining about their low transfer limit (I noticed their limits are pretty low when I opened the account a couple of years ago and it’s indeed a problem). What I am complaining is their so-called daily limit. I checked their website, but didn’t find anything about having to wait for the previous transfer settled before scheduling another one (and what’s the point of that any way?). And every time I tried to schedule a transfer, it only told me the transfer exceeded the daily limit, which isn’t true.

By: Tim

Tim — Thu, 25 Jun 2009 21:20:45 +0000

i’ve never had any issues with Igo. I think it is a good deal. it doesn’t change rates as often as say ING. with that said, you have to understand their rules just like other online banks. all have time and limits and i think Igo is better than most in that respect.