Comments on: HSBC Weekend Card http://www.thesunsfinancialdiary.com/personal-finance/hsbc-weekend-card/ Fri, 20 Nov 2009 19:09:54 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Michelle Spiers http://www.thesunsfinancialdiary.com/personal-finance/hsbc-weekend-card/comment-page-1/#comment-60624 Michelle Spiers Wed, 22 Jul 2009 20:34:29 +0000 http://www.thesunsfinancialdiary.com/?p=2304#comment-60624 I have had this card for three weeks now and this is what happens EVERY weekend........ All of my transactions sit in pending and are viewable on my account homepage from saturday and sunday, then they are all processed on monday because most merchants banks aren't opened on sundays. Therefore, HSBC changes the transaction date to monday and the 2% is never rewarded. Even upon faxing of my receipt to the "customer service representative" Carolyn in Virginia, I am told that I need to take it up with the merchants bank. Somehow my sending them a copy of the receipt with the date is not a good enough proof of purchase date????? Shady business practice, poor customer service, horrible credit card with faulty rewards. If my account every Sunday night has all of my purchases in the pending state, the company should have smart enough IT emplyees to be able to flag those as 2% purchases. I have had this card for three weeks now and this is what happens EVERY weekend……..
All of my transactions sit in pending and are viewable on my account homepage from saturday and sunday, then they are all processed on monday because most merchants banks aren’t opened on sundays. Therefore, HSBC changes the transaction date to monday and the 2% is never rewarded. Even upon faxing of my receipt to the “customer service representative” Carolyn in Virginia, I am told that I need to take it up with the merchants bank. Somehow my sending them a copy of the receipt with the date is not a good enough proof of purchase date????? Shady business practice, poor customer service, horrible credit card with faulty rewards.
If my account every Sunday night has all of my purchases in the pending state, the company should have smart enough IT emplyees to be able to flag those as 2% purchases.

]]>