Two weeks ago, I applied. I had to verify my address by sending a utility bill, and I had to verify my bank account by verifying deposits. I finally got my pin today, and I logged on. Now, I find that, in order to transfer money from my bank account to my igobanking account, I have to agree to another credit check, identity verification, etc. And, I have to verify the same bank account, again. This appears to be because I had to verify my identity/bank account for igobanking, to get an account. I have to do the same thing again because they use another company for transfers.

There is nothing unusual about me, at least, from a financial perspective. I live alone in an apartment. I’ve lived here for over two years. My credit is ok. I have a standard, individual savings and checking account at the local credit union.

I do not recommend igobanking. I am seriously considering closing my account with them.

During the transfer process I got nervous because it said “click here for fees for transfer.”

I clicked the link and it opened a new window where all it explained was transfer limits. I looked through FAQ and all over the site where it explained the transfer fees (not mentioned anywhere).

I sent an email last Friday with a ‘read receipt’ attached. The email was read Monday morning. It is now Wednesday night and I still have no response. I sent a follow up email this afternoon and got a read receipt, but still no response.

I am concerned that this is an example of there customer service and it makes nervous and putting my money there.

I called, and did get an answer. The woman spoke English very poorly, wasn’t very polite and seemed annoyed that I was asking her questions about the fees, which she said there were none.

Of course we all have probably had experience talking with “John” at some big company who has no way to reach him or extension to hold him accountable to what he says.

Apparently there are no fees right now, according to this one person. But it isn’t clear on their site, and no one responds to emails.

Not sure I want to put my money there. Emigrant Direct might be a few points lower on the rate, but they respond quickly.