AMEX Costco TrueEarnings Card Unauthorized Charges
I have an AMEX Costco TrueEarnings card, which I use to shop only at my local Costco and once in a while at restaurants to get 3% cashback (higher than the 2% universal cashback I get from my Fidelity 529 Rewards card). I don’t use it at grocery stores, I don’t use it at gas stations, and I don’t use it to shop online.
Because of the simple use of this card, I gradually developed a bad habit of assuming everything is right. Every month when I pay the bill, I don’t really go through the charges on the cards. Instead I only take a look at the total number and if it seems right, I just go ahead and pay it off. Then last night when I was checking my account to make sure last payment has been posted, there was a charge of $37.90 from last week caught my eyes.
It’s not the amount that looks suspicious (it could slip away if I only read the numbers), but where the charge came from.
Netherlands!? What the heck was my card doing in Netherlands?
I immediately called AMEX and asked them to take a look exactly where the charge was coming from. While I was waiting, I pulled out my previous statements and found two charges with exactly the same amount in December and January. Several minutes later, the CSR gave me a payment processing website in Netherlands and from there I used my card number (yeah, I didn’t feel comfortable of giving my card number to some site in Netherlands, but that was the only way for me to find out who made the charge) to track the source merchant which led me to another site in UK!
After an hour-long phone call, what AMEX told me was:
- I will get a refund for all three charges;
- They can’t stop any future charges from that merchant, even the charge was definitely unauthorized and may be fraudulent;
- Since it has happened three times in a row, they treat it as an automatic bill and the bill will keep coming even if I cancel the card;
- They will conduct an investigation by contacting the merchant (presumably the one from UK) and telling them to stop using my card;
- If the investigation determines the charge was a mistake, the issue should be resolved by then; otherwise, they will open a fraud investigation;
- The investigation will take 6 to 8 weeks and I will have to call them if I see the same charge again next month, which I assume I will, on my statement;
- During the investigation period, I can keep using my card and will not be held liable for any charges that are unauthorized.
Though I kept telling them that I don’t feel comfortable of using my card when I know there’s somebody in UK is using it as well, there’s really nothing I can do now to prevent the charge from appearing on the next statement. Canceling the card doesn’t help because, as they said, the current card will keep receiving the bill even if the account is closed. That can only stop future new charges, but not the existing recurring ones.
If I had read my statements more carefully, I could have spotted it two months earlier so it wouldn’t become a recurring event that even AMEX could do nothing about it (at least before the investigation ends). Now, in addition to the cashbacks that I have been enjoying, I get myself a major headache. No wonder so many people don’t use credit cards at all.
And how could my card, which never left my wallet without my knowledge, get into somebody’s hands in UK?
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