T-Mobile Insists on Charging me 15 Cents for Going Paperless

and I told them screw it.

As I mentioned when I switched to electronic trade notification and statement with Zecco early last month, I want to get rid of all the paper statements before I have no use of them. Since most services I am using, whether it’s a bank, a broker, or a credit card company, already provide statement online, I just don’t see any need to keep receiving paper statements. Besides, if I do need to find something, going online and pulling out the statement is much easier than searching my file cabinet to locate the fill.

Early this year, I also opted in to view my T-Mobile phone bills online, instead of receiving their 4-page statement. Everything worked find since then and I got less paper to shred every month, but with one drawback: now I got a text message instead and that adds 15 cents to my bill. 15 cents is nothing comparing to our $70+ monthly bill, but I really don’t like being charged for something I absolutely don’t need, whether it’s 15 cents or 15 dollars. Plus, I’m already receiving email alert.

So I called them last night to stop the text message and what I was told made me reverse my previous action and go back to paper statement again. Basically, what they said was that the text message is part of the system for customers using paperless statement and there’s no such a button to remove it. As they said, the only way to stop the text message is to use paper statement, even though I told them printing and sending the paper statement cost them more than the 15 cents they make from that text message.

At the end, I decided to switch back to paper statement. It’s funny that other companies like Zecco will charge me for paper statement and T-Mobile is doing the opposite. Even at as little as 15 cents, I am not going to pay for it. It’s just ridiculous!

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7 Responses to “T-Mobile Insists on Charging me 15 Cents for Going Paperless”

  1. Meg |  Jun 02, 2008 at 5:11 pm

    Do you really pay for each of your individual text messages? You don’t have one of the $3 a month gets you 300 texts packages or something?

    Also, I was fairly certain that Tmobile never charges you for texts they send – like you can request a text of how many minutes you have left for free at any time. Is that not the case? You actually SAW the $0.15 charge on your statement for the alert text?

    I’m a tmobile customer and that ticks me off too if what you’re saying is true…though i get paper statements anyhow plus I have a 500 texts packages and it’s unlikley one text would ever send me over the edge and get me charged…

  2. Sun |  Jun 03, 2008 at 10:25 pm

    Meg: I don’t have that $3 for 300 text messages package because my phone is just that, a phone and I never used it for anything else. The only text message I got was the reminder from T-mobile telling me that my bill is available online. Since that’s the only item on the bill, I can easily tell what it is. Of course, if you have the package, you won’t see any additional charge except the monthly fee, but that’s not the case for me. And guess what, when I registered my account at T-mobile, they insisted on sending me a temporary password via, naturally, text message. And I paid for that message too.

  3. Diana |  Jun 04, 2008 at 1:32 am

    That is very strange. I have T-Mobile paperless statements for 3 or 4 years, but never received a text message from them about the bill or the temporary password. Cingular used to send me marketing text messages that I had to pay for that annoyed me and I did not renew my contract with them.

    I’ll suggest calling back and if they cannot stop the text messages going to you, ask them what the number the message is sent from and block that number.

  4. Sun |  Jun 06, 2008 at 9:45 pm

    Diana: Strange, but true. And the CSR I talked to said that’s part of the system: the system generates the text message for paperless statement and there’s no way to stop it. I have been using Tmobile for 3 years, but just tried to stop the paper statement this year. But they always sent me the temporary password vis text message. What bothers me is that they don’t seem to care my complain that I am not happy being forced to pay a text message I don’t really want while trying to use electronic statement to save them money. If they don’t care, why should I?

  5. west |  Jun 23, 2008 at 4:35 am

    verizon doesn’t charge you for txt u get from verizon wireless.

    I don’t understand why tmobile would do that. maybe you can convince them to give you a free txt msg package…