Comments on: The Frustration with AMEX Continues http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/ Sat, 21 Nov 2009 20:14:32 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: American Express, I am Disappointed! | The Sun’s Financial Diary | A Personal Finance Blog on Saving and Investing http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-25698 American Express, I am Disappointed! | The Sun’s Financial Diary | A Personal Finance Blog on Saving and Investing Mon, 15 Oct 2007 14:03:34 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-25698 [...] has been more than two months since I last called AMEX about the unauthorized charges on my TrueEarnings card and longer than the 8-week investigation period that I was promised. I was [...] [...] has been more than two months since I last called AMEX about the unauthorized charges on my TrueEarnings card and longer than the 8-week investigation period that I was promised. I was [...]

]]> By: Consumer Reports Best & Worst Credit Cards | The Sun’s Financial Diary | A Personal Finance Blog on Saving and Investing http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-22976 Consumer Reports Best & Worst Credit Cards | The Sun’s Financial Diary | A Personal Finance Blog on Saving and Investing Mon, 17 Sep 2007 17:20:50 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-22976 [...] to me. Even with American Express, one that’s known for its reputation in customer service, my problem of the unauthorized charges placed on my card has been dragged on for more than half a year without any [...] [...] to me. Even with American Express, one that’s known for its reputation in customer service, my problem of the unauthorized charges placed on my card has been dragged on for more than half a year without any [...]

]]> By: Mike Conrad http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-20055 Mike Conrad Fri, 24 Aug 2007 21:38:31 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-20055 How well I remember... I used to have customer-service issues with Amex all the time. Then I finally wised up, cancelled my account, and life is better now. I have four other credit cards and have had very few issues with them over the years. Vote with your feet. It's the only thing that works. How well I remember… I used to have customer-service issues with Amex all the time. Then I finally wised up, cancelled my account, and life is better now. I have four other credit cards and have had very few issues with them over the years.

Vote with your feet. It’s the only thing that works.

]]> By: Get $10 Costco Cash Card When Paying Wireless Phone Bill with AMEX Costco Cards | The Sun’s Financial Diary | A Personal Finance Blog on Saving and Investing http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-18058 Get $10 Costco Cash Card When Paying Wireless Phone Bill with AMEX Costco Cards | The Sun’s Financial Diary | A Personal Finance Blog on Saving and Investing Sun, 12 Aug 2007 17:58:42 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-18058 [...] have the TrueEarnings card (the one that keeps giving me trouble) and my T-Mobile allows me to change cards used for automatic payment online. So the total process [...] [...] have the TrueEarnings card (the one that keeps giving me trouble) and my T-Mobile allows me to change cards used for automatic payment online. So the total process [...]

]]> By: Moneymonk http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-17469 Moneymonk Wed, 08 Aug 2007 20:44:48 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17469 "they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed" What???? I never heard anything like that in my life. AMEX is full of it. “they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed”

What???? I never heard anything like that in my life. AMEX is full of it.

]]> By: Real Esate Editorial http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-17417 Real Esate Editorial Wed, 08 Aug 2007 14:10:38 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17417 It always amazes me how companies such as this can get away with terrible problem resolution and customer service, but when the shoe is on the other foot watch out. It always amazes me how companies such as this can get away with terrible problem resolution and customer service, but when the shoe is on the other foot watch out.

]]> By: Dealing With Health Care Costs And More Debt In The Roundup » Money and Personal Finance Blog In Silicon Valley http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-17061 Dealing With Health Care Costs And More Debt In The Roundup » Money and Personal Finance Blog In Silicon Valley Sun, 05 Aug 2007 14:43:47 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17061 [...] Sun’s Financial Diary: The Frustration With AMEX Continues - There’s been a mysterious monthly charge on one of Sun’s credit cards that’s been [...] [...] Sun’s Financial Diary: The Frustration With AMEX Continues – There’s been a mysterious monthly charge on one of Sun’s credit cards that’s been [...]

]]> By: The Sunday Review #32: Mini Carnival Edition http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-17057 The Sunday Review #32: Mini Carnival Edition Sun, 05 Aug 2007 12:34:56 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17057 [...] The Frustration with AMEX Continues by Sun @ The Sun’s Financial Diary. [...] [...] The Frustration with AMEX Continues by Sun @ The Sun’s Financial Diary. [...]

]]> By: Roundup for week of 29 July 2007: Flaming Marmoset edition at Mighty Bargain Hunter http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-17029 Roundup for week of 29 July 2007: Flaming Marmoset edition at Mighty Bargain Hunter Sun, 05 Aug 2007 05:19:30 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17029 [...] The Sun’s Financial Diary’s frustration with AMEX continues. [...] [...] The Sun’s Financial Diary’s frustration with AMEX continues. [...]

]]> By: Tim http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16798 Tim Fri, 03 Aug 2007 13:34:41 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16798 considering amex really didn't do anything with your card, i can't believe that this is how it works. I just can't get past the part about a closed account not kicking back to the company trying to charge a denial of charge on a closed account. sounds like amex is trying to get charge fees from the recurring charges and trying to work with the company doing the charges for back payment rather than closing the account outright. at this point, i would just tell amex to close the account and not issue a new account. that would logically solve the problem about the charges going on a new account. it also sounds stupid that amex would internally redivert charges from one account to a completely different account. now with that said, even after 6 months of closing the account, my visa credit card still issues a statement for both accounts. the only thing i would suggest is that you call the company that is doing the recurring charges to stop charging your credit account. considering amex really didn’t do anything with your card, i can’t believe that this is how it works. I just can’t get past the part about a closed account not kicking back to the company trying to charge a denial of charge on a closed account. sounds like amex is trying to get charge fees from the recurring charges and trying to work with the company doing the charges for back payment rather than closing the account outright. at this point, i would just tell amex to close the account and not issue a new account. that would logically solve the problem about the charges going on a new account. it also sounds stupid that amex would internally redivert charges from one account to a completely different account.

now with that said, even after 6 months of closing the account, my visa credit card still issues a statement for both accounts.

the only thing i would suggest is that you call the company that is doing the recurring charges to stop charging your credit account.

]]> By: Sun http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16790 Sun Fri, 03 Aug 2007 10:49:52 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16790 The first thing I did when I noticed the charge was asking AMEX to cancel the card and give me a number card with a new account number. However, they told me that since this is a recurring charge, they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed. I am not sure how exactly it works but I was told by managers and CSRs the same story. Now I am just waiting and hopefully they can resolve it. The first thing I did when I noticed the charge was asking AMEX to cancel the card and give me a number card with a new account number. However, they told me that since this is a recurring charge, they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed. I am not sure how exactly it works but I was told by managers and CSRs the same story. Now I am just waiting and hopefully they can resolve it.

]]> By: Tim http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16759 Tim Fri, 03 Aug 2007 05:14:06 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16759 sun, I remember you writing that it was a recurring charge and amex telling you even if they canceled the card, the new charge would show up on the new number. that's what i find most goofy. our bank closed our visa account b/c of unauthorized charges that ended up being recurring charges. they closed the account immediately and there were no issues. so i don't understand how this would be different for amex; moreover, if the merchant tried to do another charge, the charge would be refused b/c it's a closed account. doesn't make sense to me, but i hate amex for other reasons. sun, I remember you writing that it was a recurring charge and amex telling you even if they canceled the card, the new charge would show up on the new number. that’s what i find most goofy. our bank closed our visa account b/c of unauthorized charges that ended up being recurring charges. they closed the account immediately and there were no issues. so i don’t understand how this would be different for amex; moreover, if the merchant tried to do another charge, the charge would be refused b/c it’s a closed account. doesn’t make sense to me, but i hate amex for other reasons.

]]> By: Brip Blap http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16736 Brip Blap Fri, 03 Aug 2007 01:49:34 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16736 That's strange, because Amex has always been very aggressive in tracking down problems with my accounts, even with the small amounts. I wonder if it has to do with the -type- of Amex? That’s strange, because Amex has always been very aggressive in tracking down problems with my accounts, even with the small amounts. I wonder if it has to do with the -type- of Amex?

]]> By: SingleGuyMoney http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16725 SingleGuyMoney Thu, 02 Aug 2007 23:33:32 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16725 I am having the same problem. I cancelled my RealPlayer account last year but each month they charge me $14.99. Each month I have to go in a dispute the charge. I have not called AMEX because I hate dealing with customer service. They also refund the fee every month but I am still tired of having to do this every month. I am having the same problem. I cancelled my RealPlayer account last year but each month they charge me $14.99. Each month I have to go in a dispute the charge. I have not called AMEX because I hate dealing with customer service. They also refund the fee every month but I am still tired of having to do this every month.

]]> By: MoneyNing http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16715 MoneyNing Thu, 02 Aug 2007 22:19:01 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16715 Wow sorry to hear that this is happening to you. Try to follow up on them and get different people on the line and ask them what is being done about it instead of asking them if this and that was done. This will give you an indication of whether or not people are lying to you or not. Wow sorry to hear that this is happening to you. Try to follow up on them and get different people on the line and ask them what is being done about it instead of asking them if this and that was done. This will give you an indication of whether or not people are lying to you or not.

]]> By: Joseph Sangl http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16705 Joseph Sangl Thu, 02 Aug 2007 20:34:46 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16705 This is why I would rather be told flat out that there will be no investigation instead of being lied to or misled! The day I chopped up my credit cards was the day I stopped having problems with credit card companies! We will hold our breath for the response in 8 weeks! This is why I would rather be told flat out that there will be no investigation instead of being lied to or misled!

The day I chopped up my credit cards was the day I stopped having problems with credit card companies!

We will hold our breath for the response in 8 weeks!

]]> By: Tim http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16690 Tim Thu, 02 Aug 2007 18:33:11 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16690 this is the kind of reason i will never get an AMEX again. any other credit card company would have canceled the card immediately. i'm still baffled by why amex did not do so from the beginning. this is the kind of reason i will never get an AMEX again. any other credit card company would have canceled the card immediately. i’m still baffled by why amex did not do so from the beginning.

]]> By: ParatrooperJJ http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16681 ParatrooperJJ Thu, 02 Aug 2007 15:29:44 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16681 Report it stolen and get a new number! Report it stolen and get a new number!

]]> By: Lulu http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/comment-page-1/#comment-16672 Lulu Thu, 02 Aug 2007 14:08:59 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16672 Ouch!That is really messed up. I wonder why they thought the amount was too insignificant to investigate and then thought it was easier to just do a chargeback and give you a refund. That mess up could cause a lot more problems later on because it could have affected your credit score....and that would take a longer time to fix. Ouch!That is really messed up. I wonder why they thought the amount was too insignificant to investigate and then thought it was easier to just do a chargeback and give you a refund.
That mess up could cause a lot more problems later on because it could have affected your credit score….and that would take a longer time to fix.

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