Comments on: AMEX TrueEarnings Card Trouble http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/ Fri, 03 Feb 2012 17:42:24 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mike Conradhttp://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-20055 Mike Conrad Fri, 24 Aug 2007 21:38:31 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-20055 How well I remember... I used to have customer-service issues with Amex all the time. Then I finally wised up, cancelled my account, and life is better now. I have four other credit cards and have had very few issues with them over the years.Vote with your feet. It's the only thing that works. How well I remember… I used to have customer-service issues with Amex all the time. Then I finally wised up, cancelled my account, and life is better now. I have four other credit cards and have had very few issues with them over the years.

Vote with your feet. It’s the only thing that works.

]]> By: Moneymonkhttp://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17469 Moneymonk Wed, 08 Aug 2007 21:44:48 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17469 "they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed"What???? I never heard anything like that in my life. AMEX is full of it. “they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed”

What???? I never heard anything like that in my life. AMEX is full of it.

]]> By: Real Esate Editorialhttp://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17417 Real Esate Editorial Wed, 08 Aug 2007 14:10:38 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-17417 It always amazes me how companies such as this can get away with terrible problem resolution and customer service, but when the shoe is on the other foot watch out. It always amazes me how companies such as this can get away with terrible problem resolution and customer service, but when the shoe is on the other foot watch out.

]]> By: Timhttp://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16798 Tim Fri, 03 Aug 2007 13:34:41 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16798 considering amex really didn't do anything with your card, i can't believe that this is how it works. I just can't get past the part about a closed account not kicking back to the company trying to charge a denial of charge on a closed account. sounds like amex is trying to get charge fees from the recurring charges and trying to work with the company doing the charges for back payment rather than closing the account outright. at this point, i would just tell amex to close the account and not issue a new account. that would logically solve the problem about the charges going on a new account. it also sounds stupid that amex would internally redivert charges from one account to a completely different account.now with that said, even after 6 months of closing the account, my visa credit card still issues a statement for both accounts.the only thing i would suggest is that you call the company that is doing the recurring charges to stop charging your credit account. considering amex really didn’t do anything with your card, i can’t believe that this is how it works. I just can’t get past the part about a closed account not kicking back to the company trying to charge a denial of charge on a closed account. sounds like amex is trying to get charge fees from the recurring charges and trying to work with the company doing the charges for back payment rather than closing the account outright. at this point, i would just tell amex to close the account and not issue a new account. that would logically solve the problem about the charges going on a new account. it also sounds stupid that amex would internally redivert charges from one account to a completely different account.

now with that said, even after 6 months of closing the account, my visa credit card still issues a statement for both accounts.

the only thing i would suggest is that you call the company that is doing the recurring charges to stop charging your credit account.

]]> By: Sunhttp://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16790 Sun Fri, 03 Aug 2007 10:49:52 +0000 http://www.thesunsfinancialdiary.com/personal-finance/the-frustration-with-amex-continues/#comment-16790 The first thing I did when I noticed the charge was asking AMEX to cancel the card and give me a number card with a new account number. However, they told me that since this is a recurring charge, they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed. I am not sure how exactly it works but I was told by managers and CSRs the same story. Now I am just waiting and hopefully they can resolve it. The first thing I did when I noticed the charge was asking AMEX to cancel the card and give me a number card with a new account number. However, they told me that since this is a recurring charge, they can continue to charge the old card and all the charges will be transferred to the new card even if the old card is closed. I am not sure how exactly it works but I was told by managers and CSRs the same story. Now I am just waiting and hopefully they can resolve it.

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