Twist & Turn with Citi Driver’s Edge Card
Before I applied for a Citi Driver’s Edge card back in December, I thought I could take advantage of the no-fee 0% balance transfer offer for 12 months and use the money to payoff our car loan which has an interest rate of 4.90%. Since I have been a Citi customer for almost ten years and have two cards with them with total credit limit more than $30,000, I was quite confident I could get a decent credit line to pay the $17,000 car loan. However, I was disappointed to see a mere $2,500 when the card arrived at the end of 2007. What am I going to do with $2,500?
On the same day when I received the card, I called Citi asking to move credit line from another card to the Driver’s Edge. The phone was cut off before the conversation completed, so the transfer never happened, but it was clear that such move is possible. Then I called over the weekend and experienced some interesting twist and turn during the process.
I first talked to a CSR who insisted, after talking to her supervisor, that I can’t move credit lines from other cards because of the 0% balance offer. That was the first time I heard such an excuse and thought it was ridiculous. I almost did it last time and have done it before with Chase. So I asked to speak with the manager directly. The manager basically told me the same thing and said I can request a credit increase, but they will have to review my credit files. That means another credit check and that’s not going to happen. So I told the manage just transfer me to somebody who can help me close the account. Then something interesting happened.
As I was talking to another account specialist to close the account because the limit is too low and I can’t move the credit line from another account to this card, he surprised me when he said “We can certainly do that.” Within the next few minutes, I moved $15,000 to the Driver’s Edge card and requested a check of $17,000 send to me. Next week, I will have the check in the mail and will deposit it in my bank account to payoff the remaining $16,952.07 car loan
When dealing with credit card companies, I often find talking with different people will get different results. I am glad I didn’t give up easily!
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