Comments on: Well, Credit Card Companies are the Same

By: Overbought Oil and Weekend Reading | Million Dollar Journey

Overbought Oil and Weekend Reading | Million Dollar Journey — Fri, 23 May 2008 12:04:06 +0000

[...] The Sun’s Financial Diary writes about some credit card customer service issues in his article Well, Credit Card Companies are the Same. [...]

By: kitty

kitty — Fri, 23 May 2008 03:38:35 +0000

It is always a good idea to ask whom you are speaking with. The only exceptions are if you are just trying to get some general information and don’t need to ever cite it. It doesn’t matter if it is a credit card or a phone company or a cable company or a store: if it is something important you should always ask who you are speaking with. I learned it the hard way some years ago. Don’t remember what it was, but it wasn’t a credit card issue.

Tomaste – this is a good idea. Thanks for the tip.

By: Tomaste

Tomaste — Mon, 19 May 2008 20:23:28 +0000

Any time I do something on the phone these days where there is potential risk, I record the call.

Check with your State laws, but many places only require one party to consent, so you can record all your own calls. If not, just inform the first person you are speaking to that you are recording.

I primarily use two methods to record my calls. (both free) For incoming calls, I use GrandCentral.com All my incoming calls have an option to be recorded when I take the calls. At the end of the call, I get an email with the recording.

For outgoing calls, I use http://Drop.io

drop.io provides a phone number and extension that will record messages. I first call this number, start the recording, then I use my three-way calling to dial whomever I wanted to talk to.

Once the call is done, the recording is available on drop.io’s website.